Human-Centered Transformation that Actually Sticks
Short, role‑based learning sprints tied to real tasks beat long, generic courses. One retailer built weekly micro‑labs around analytics questions, and adoption surged because employees practiced on their own data, not hypothetical exercises or abstract case studies.
Human-Centered Transformation that Actually Sticks
A service dispatcher resisted automation until a pilot showed fewer missed windows and calmer mornings. Sharing her results in a five‑minute town hall shifted sentiment faster than any slide deck, policy memo, or executive announcement ever could.